cancel the order
Before the order enters the fulfillment process, you can change your mind to cancel the order. If you wish to modify or cancel the order, please contact us as soon as possible, since if it has been sent we will not be able to change it. If you contact us before the end of the calendar day, you can usually change the order.
Change your mind and return
We accept returns with change of mind within 14 days of receiving the order.
To be eligible for a change of mind return, your product must be unused and sealed in its original packaging.
Submit a return only after we verify your order information and provide you with a return mailing address. Please do not send returns to the return address on the package, as the warehouse does not generally process returns. If our return postal address is not used, your return shipment may be refused and returned.
We do not charge a purchase fee. Once we confirm receipt of the return, your refund amount is the order amount less postage (if your order is eligible for free postage, it will be PLN 0).
Once your refund is approved, the credit will automatically be applied to your original payment method and the time required depends on the payment processor. If you think it will be a long time after the refund is approved, please send your order number to [email protected]. In most cases, we will be able to provide you with the payment processor's refund reference number. You can check with the payment processor (usually PayPal, credit card union, or bank) for more information.
The refund will be made within 7 to 15 business days